Satisfaction Guaranteed

Returns & Refunds

Hassle-free, transparent returns within 7 days of delivery. Your peace of mind is our prime mission.

Our Simple 3-Step Return Process

If you are not 100% satisfied with your purchase, you can easily exchange the items or obtain a refund within 7 days by following these simple steps:

Initiate Your Return Request

Contact our happiness hotline at 011 2001122 or send an email to support@techloom.com containing your order reference number and reason for return.

Pack the Items Carefully

Ensure all products are returned in their original packaging, with intact barcode tags, seals, and copy invoices. Products must be clean, unused, and unwashed.

Ship Back or Drop-Off

Send the package back to our corporate headquarters at Colombo 07, Sri Lanka via standard registered courier, or drop it off directly for immediate inspection.

Non-Returnable Items

For absolute health and safety compliance, the following lines are strictly non-refundable once packaging seals are broken:

Undergarments, lingerie, and swimwear.
Cosmetics, perfumes, and skincare lines.
Customized or personalized corporate products.
Items bought during clearances and clearance sales.

Refund Timeline Channels

Once your returned parcel undergoes complete visual quality assessment by our technicians (usually takes 24-48 hours from arrival):

Bank Transfers

3 to 5 Working Days

Card Reversions

5 to 7 Working Days